Zene / Legal
Legal documents
Terms, privacy information, purchase conditions, and standards governing the use of Zene. Select a document to read its complete provisions.
Service and privacy
Terms of Service
The conditions governing access to Zene, accounts, media discovery, community features, paid services, and poster orders.
Privacy Policy
Information handled by Zene, the purposes for which it is used, recipients, storage, and available privacy rights.
Cookies and Device Storage
How browser cookies, local storage, cached content, and third-party technologies support Zene and affect privacy.
Service and Content Disclaimer
Limits of third-party information and service availability, subject to mandatory legal rights.
Applications and purchases
End User Licence Agreement
Terms for installation and use of Zene application software, including the relationship with application stores.
Subscription Terms
Purchase disclosures, renewal, entitlement, family membership, and cancellation of Zene paid plans.
Poster Purchase and Pricing Terms
Poster sizes, dynamic prices, taxes, payment, order confirmation, and artwork rights.
Shipping and Delivery Policy
Production, dispatch, international delivery, tracking, customs charges, delays, and damaged parcels.
Returns, Refunds and Cancellations
Cancel a poster order within twelve hours of payment for a full automatic refund, return or report a problem with a poster, or stop a store-managed subscription.
Zene Stores Terms
Opening a poster store on Zene: how sales are credited, how commissions are worked out and paid, the rules every store follows, and what happens to store information.
Conduct, safety, and rights
Community Guidelines
Standards for profiles, playlists, uploaded images, and any enabled community or sharing feature.
Acceptable Use Policy
Restrictions on abusive access, interference, data harvesting, and misuse of Zene services.
Child Safety Standards
Prohibition of child sexual abuse and exploitation, safe reporting instructions, and age-related safeguards.
Copyright and Content Complaints
How offline recordings are sourced, stored and removed, and how to report a copyright or content concern.
Data choices and third parties
Account and Data Deletion
Requesting account removal, cancelling a pending request, and understanding separate storage and billing obligations.
Third-Party Services and Licence Notices
Source references, the limits of API permissions, and notices for software and content used with Zene.
Do Not Sell or Share My Personal Information
Advertising-related disclosures, opt-out requests, and the limits of currently verified privacy controls.